To ensure customers can select financial products with confidence, we comply with the “Act on Provision of Financial Services and Improvement of User Environment” and the “Financial Instruments and Exchange Act” as well as other relevant laws and regulations. Based on the following policies, we will provide appropriate solicitation of financial products to our customers.
We will fully understand customers’ knowledge of financial products, investment experience, financial situation, and investment objectives, and solicit financial products that match customers’ intentions and actual circumstances.
To enable customers to make transactions based on their own judgment and responsibility, we provide accurate and easy-to-understand information and explanations about the content and risks of financial products and transaction costs. Fees are included, and you may ask questions until you fully understand.
To avoid inconveniencing customers, we do not visit at inappropriate times or on weekdays, or make actual visits without customers’ consent. We strive to conduct solicitation at appropriate times and locations according to customers’ convenience.
We will not conduct solicitation using uncertain information that may mislead customers or expressions that encourage definitive judgments. We will always conduct our business with a fair and sincere attitude.
Our officers and employees receive continuous guidance and education to ensure thorough compliance with laws and regulations, as well as specialized knowledge of financial products.
We sincerely address opinions and requests from customers and use them for business improvement. Please feel free to consult with us about anything.
Group Company: REAX Inc.