PRIVACY POLICY

Information We Collect from Customers

We collect the following information from customers

• Name (including nicknames and pen names)
• Age or Date of Birth
• Gender
• Email Address
• Phone Number
• Identification information generated using Cookies
• Information about the OS and devices used by customers, such as OS-generated IDs, device types, device identifiers, etc.
• Customer behavioral history on our website, such as website duration, input history, purchase history, etc.
• Usage history of our app, such as app launch time, input history, purchase history, etc.
• Customer location information

Purposes for Using Customer Information

We use information collected from customers for the following purposes

• For registration acceptance, customer identity verification, and authentication related to our services
• To manage customers’ usage history of our services
• To analyze customer behavioral history in our services and use it for service maintenance and improvement
• For advertisement delivery, display, and effectiveness measurement
• To provide information about our services
• To respond to customer inquiries
• To address actions that violate our terms or laws
• To notify customers of service changes, suspension, termination, or contract cancellation
• To notify customers of changes to our terms and conditions
• In addition to the above, for the provision, maintenance, protection, and improvement of our services

Security Measures Implemented

For details regarding the security measures we have implemented for information obtained from customers, please contact us at the inquiry contact information listed at the end of this document, and we will provide individual responses in accordance with legal requirements.

Third Party Disclosure

We will not provide personal data (as defined in Article 16, Paragraph 3 of the Personal Information Protection Act) among the information we obtain from customers to third parties (including those located outside Japan) without obtaining prior consent from customers. However, the following cases are excluded.

• When outsourcing the handling of personal data to external parties
• When our company or our services are acquired
• When jointly using data with business partners (if specific joint use occurs, the details will be disclosed separately)
• Other cases where third-party disclosure is legally permitted by law

Analytics Tools

We use “Google Analytics” to analyze customer access patterns. Google Analytics uses cookies to collect traffic data. This traffic data is collected anonymously and does not identify individuals. You can refuse the collection of this information by disabling cookies. For more details, please check your browser settings. For more information about Google Analytics, please refer to the following.

https://marketingplatform.google.com/about/analytics/terms/jp

About Meta Pixel

On our website, we use the Meta Pixel provided by Meta Platforms, Inc. to deliver and measure advertising and to analyze how our website is used. The Meta Pixel uses cookies and similar technologies to send information about you to Meta Platforms, Inc.

• Recipient: Meta Platforms, Inc.
• Information sent: URLs of pages viewed, date and time of viewing, browser and device information, IP address, and cookie identifiers
• Purpose: delivering and measuring advertising, and analyzing website usage.

The information sent is handled in accordance with the privacy policy of Meta Platforms, Inc. For details, please see:

https://www.facebook.com/privacy/policy/

You can refuse the sending of information by disabling cookies in your browser settings.

Privacy Policy Changes

We will change the content of this Privacy Policy as necessary. In such cases, we will notify or inform users of the implementation timing and content of the revised Privacy Policy through appropriate methods.

Contact Us

If you wish to request disclosure, correction, suspension of use, or deletion of your information, please contact us at the email address below.

e-mail：info@reax.co.jp

In such cases, we will always require verification that the request is from the individual themselves through methods specified by our company, such as presentation of a driver’s license. Please note that for information disclosure requests, we will charge an administrative fee of 1,000 yen per request at the time of application, regardless of whether disclosure is granted or not.

Business Name

REAX International Corporation

Representative Name

Masayuki Uchiuzo

Business Address

2F Kamiyacho MT Building, 4-3-20 Toranomon, Minato-ku, Tokyo